Social Networks for Performance Excellence and Innovation
Research Associate in the Department of Statistics, University of Washington
In today’s competitive environment, organizations strive for performance excellence.
The Baldrige Criteria is one of the approaches, innovation being a critical aspect
that is assessed while considering in depth all aspects of an organization, including
leadership and workforce. On the other hand, researchers in the field of organizational
studies have long been preoccupied with the role of social networks, both formal
and informal, in organizational performance and innovation. In this paper we bring
together the two fields by proposing an integration of organizational social network
analysis in the Baldrige assessment process for leadership and workforce. This integration
has the potential to offer organizations taking the Baldrige approach a different
insight into the dynamic processes within their workforce and to highlight novel
avenues for attaining performance excellence and fostering a culture of innovation.